Terms and Conditions for Customers
1. These General Terms and Conditions (GTC) govern the contractual relationships between TEXSY BUSINESS LTD, Basel branch, domiciled at Picassoplatz 4, 4052 Basel (hereinafter referred to as the "Provider"), and its registered customers (hereinafter referred to as "Customer," "Client," or "User") for the proofreading services requested on the website www.proofreading-experts.com (hereinafter referred to as the "Website" or "Platform"), which are offered by independent proofreaders mediated through the Platform.
2. Customers are required to register in order to use the Website as specified below (see subsequent provisions). A distinction is made between two types of users of the Website: Clients, who place orders with one or more proofreaders mediated via the Website, and proofreaders, who accept orders as contractors via the Website. In this sense, the Website serves as a mediation platform, and the following conditions apply to the formation, execution, and processing of the contractual relationship between Clients and proofreaders via the Website.
3. These provisions apply to both private consumers and businesses or companies. A consumer within the meaning of these GTC is any natural person who uses the Provider’s services for purposes that are predominantly neither commercial nor self-employed professional activities but rather serve personal needs and do not exceed normal consumption. An entrepreneur within the meaning of these GTC is a natural or legal person or a legally competent partnership that uses the Provider’s services via the Website in the exercise of its commercial or self-employed professional activity.
4. These GTC exclusively govern the contractual relationship between the Provider and Customers acting as Clients via the Website. Contradictory or deviating contractual terms shall not be recognized unless the Provider has expressly agreed to them in writing in individual cases. These General Terms and Conditions apply exclusively to all users, regardless of whether access to and use of the Provider’s Website takes place from/in Switzerland or abroad.
5. The Provider may amend or supplement the GTC at any time at its sole discretion. The version in effect at the time of a Customer's registration on the Platform or a separately approved later version of the GTC shall apply. By completing the registration, the Customer automatically confirms acceptance and applicability of these GTC.
6. When using the services, Users are obligated to provide truthful and complete information. If a User fails to comply with this obligation, the Provider expressly reserves the right to reject the registration or order of a Customer.
2. Customers are required to register in order to use the Website as specified below (see subsequent provisions). A distinction is made between two types of users of the Website: Clients, who place orders with one or more proofreaders mediated via the Website, and proofreaders, who accept orders as contractors via the Website. In this sense, the Website serves as a mediation platform, and the following conditions apply to the formation, execution, and processing of the contractual relationship between Clients and proofreaders via the Website.
3. These provisions apply to both private consumers and businesses or companies. A consumer within the meaning of these GTC is any natural person who uses the Provider’s services for purposes that are predominantly neither commercial nor self-employed professional activities but rather serve personal needs and do not exceed normal consumption. An entrepreneur within the meaning of these GTC is a natural or legal person or a legally competent partnership that uses the Provider’s services via the Website in the exercise of its commercial or self-employed professional activity.
4. These GTC exclusively govern the contractual relationship between the Provider and Customers acting as Clients via the Website. Contradictory or deviating contractual terms shall not be recognized unless the Provider has expressly agreed to them in writing in individual cases. These General Terms and Conditions apply exclusively to all users, regardless of whether access to and use of the Provider’s Website takes place from/in Switzerland or abroad.
5. The Provider may amend or supplement the GTC at any time at its sole discretion. The version in effect at the time of a Customer's registration on the Platform or a separately approved later version of the GTC shall apply. By completing the registration, the Customer automatically confirms acceptance and applicability of these GTC.
6. When using the services, Users are obligated to provide truthful and complete information. If a User fails to comply with this obligation, the Provider expressly reserves the right to reject the registration or order of a Customer.
7. The subject matter of the contract consists of the mediation services offered by the Provider on the Website. The content/advertisements displayed on the Website, particularly the depicted colors, may deviate from reality due to technical reasons. The photos or advertisements on the Website are for illustrative purposes only and do not constitute a binding offer, nor can any guaranteed characteristics be derived from them.
8. The Provider operates a mediation platform on its Website, offering Customers the possibility to commission the proofreading or editing of texts from registered proofreaders via the Website. Although the processing of these separate contractual relationships takes place via the Provider, a distinct contractual relationship arises between the Client and the proofreader concerning the content of the contract and the quality of execution. The Provider assumes no liability in this regard. Any claims relating to the execution of the contract must be resolved exclusively between the Users of the Website and, if necessary, legally enforced—the Provider is not liable for this.
9. The use of the Website requires prior proper registration by the Customer. Customers are obligated to provide truthful information during the registration process, including their correct name (or company name, if applicable), correct address, and actual valid contact details (phone number and email). By registering and checking the corresponding box, Users automatically confirm their acceptance and the binding nature of these GTC.
10. If the conditions specified in Sections 2 and 3 are not met by a Customer, the Provider expressly reserves the right to reject a registration in advance or to block a user account retrospectively.
11. Customers are also obligated to regularly review their user account data and update or supplement it if necessary. Truthful information always includes a valid, existing email address, as well as the Customer’s address and phone number.
12. Upon the Provider's request, Customers must verify the accuracy of their provided data. The Provider reserves the right to conduct random checks regarding the accuracy of stored data.
13. Customers are required to protect their user accounts from misuse by third parties and to keep their login credentials secure at all times. The Provider cannot be held liable for this under any circumstances. Customers are also obligated to make regular updates and keep their details up to date.
14. The account established after successful registration is personal and non-transferable (in the case of a company account, access is only permitted within the company to authorized individuals, for which the Customer is responsible and must take the necessary precautions).
8. The Provider operates a mediation platform on its Website, offering Customers the possibility to commission the proofreading or editing of texts from registered proofreaders via the Website. Although the processing of these separate contractual relationships takes place via the Provider, a distinct contractual relationship arises between the Client and the proofreader concerning the content of the contract and the quality of execution. The Provider assumes no liability in this regard. Any claims relating to the execution of the contract must be resolved exclusively between the Users of the Website and, if necessary, legally enforced—the Provider is not liable for this.
9. The use of the Website requires prior proper registration by the Customer. Customers are obligated to provide truthful information during the registration process, including their correct name (or company name, if applicable), correct address, and actual valid contact details (phone number and email). By registering and checking the corresponding box, Users automatically confirm their acceptance and the binding nature of these GTC.
10. If the conditions specified in Sections 2 and 3 are not met by a Customer, the Provider expressly reserves the right to reject a registration in advance or to block a user account retrospectively.
11. Customers are also obligated to regularly review their user account data and update or supplement it if necessary. Truthful information always includes a valid, existing email address, as well as the Customer’s address and phone number.
12. Upon the Provider's request, Customers must verify the accuracy of their provided data. The Provider reserves the right to conduct random checks regarding the accuracy of stored data.
13. Customers are required to protect their user accounts from misuse by third parties and to keep their login credentials secure at all times. The Provider cannot be held liable for this under any circumstances. Customers are also obligated to make regular updates and keep their details up to date.
14. The account established after successful registration is personal and non-transferable (in the case of a company account, access is only permitted within the company to authorized individuals, for which the Customer is responsible and must take the necessary precautions).
15. The Customer/Client may place orders for the proofreading or editing of texts with registered proofreaders via the Platform. To do so, the Client must complete the corresponding order form on the Website, which will define the details of the desired order and distribute it to registered proofreaders, potentially pre-selected through filtering.
16. If the Customer awards the contract to a proofreader, the following process applies for the subsequent contract execution between these two parties:
17. Once an order has been submitted via the Website and assigned to a proofreader, the Customer can no longer revoke the contract. Exceptions may only be made upon prior written request to the Provider and only if the order has not yet been processed by a proofreader.
18. After submitting the order via the order form and completing the corresponding payment, the order generally cannot be modified.
19. The Client will be notified via the registered email address as soon as the revised text is available. Any requests for modifications must be communicated to the Provider by email within three days after the agreed delivery date. Otherwise, the revised text is considered approved. Any subsequent requests for revisions or refunds after this period has elapsed are excluded.
20. The Client’s order specifications must not violate third-party rights (such as trademark, name, copyright, or data protection rights). Furthermore, they must not contain defamatory, personality-infringing, violence-glorifying, or otherwise illegal content. This also applies to content that encourages terrorist activities or other criminal and unlawful acts or supports such activities in any way. The Provider expressly reserves the right to conduct random checks of orders placed by registered Customers and is entitled to reject orders and block further use of the Website if a Customer violates these rules.
21. The Provider is entitled to cancel an order retrospectively if no registered proofreader can be found for the placed order. In the event of cancellation, the service fee paid will be refunded.
16. If the Customer awards the contract to a proofreader, the following process applies for the subsequent contract execution between these two parties:
17. Once an order has been submitted via the Website and assigned to a proofreader, the Customer can no longer revoke the contract. Exceptions may only be made upon prior written request to the Provider and only if the order has not yet been processed by a proofreader.
18. After submitting the order via the order form and completing the corresponding payment, the order generally cannot be modified.
19. The Client will be notified via the registered email address as soon as the revised text is available. Any requests for modifications must be communicated to the Provider by email within three days after the agreed delivery date. Otherwise, the revised text is considered approved. Any subsequent requests for revisions or refunds after this period has elapsed are excluded.
20. The Client’s order specifications must not violate third-party rights (such as trademark, name, copyright, or data protection rights). Furthermore, they must not contain defamatory, personality-infringing, violence-glorifying, or otherwise illegal content. This also applies to content that encourages terrorist activities or other criminal and unlawful acts or supports such activities in any way. The Provider expressly reserves the right to conduct random checks of orders placed by registered Customers and is entitled to reject orders and block further use of the Website if a Customer violates these rules.
21. The Provider is entitled to cancel an order retrospectively if no registered proofreader can be found for the placed order. In the event of cancellation, the service fee paid will be refunded.
22. Payment for the service is made as part of the ordering process on the Website. Payment processing is carried out via the payment provider Mollie B.V., Keizersgracht 126, 1015CW Amsterdam, Netherlands. In this case, the Customer will be redirected to an external internet link of Mollie B.V. as part of the required payment process.
23. The right to contract execution by a proofreader arises only upon receipt of payment (an automated process through which the order is forwarded to the proofreaders).
24. The price is dynamically calculated on a case-by-case basis using a software program developed by the Provider.
25. Prices are quoted in CHF/EUR. Pricing errors remain reserved. The Provider is entitled to deduct a commission for its mediation and administrative services from the specified and paid service price. The Provider agrees on its commission share with the contractors.
23. The right to contract execution by a proofreader arises only upon receipt of payment (an automated process through which the order is forwarded to the proofreaders).
24. The price is dynamically calculated on a case-by-case basis using a software program developed by the Provider.
25. Prices are quoted in CHF/EUR. Pricing errors remain reserved. The Provider is entitled to deduct a commission for its mediation and administrative services from the specified and paid service price. The Provider agrees on its commission share with the contractors.
26. The provider assumes no responsibility, to the extent permitted by law, for the content and accuracy of the information exchanged between clients and proofreaders.
27. Based on Section 26 above, the provider facilitates connections between registered clients and registered proofreaders via the website. It is responsible for matching these two parties and managing the financial transactions related to their independent business relationship. In this regard, an independent contractual relationship is formed for the proofreading services provided. The provider is not liable for any primary or ancillary obligations arising between users concerning proofreading specifications or implementation. It does not guarantee the correctness, accuracy, timeliness, completeness, or reliability of the proofreading services or any other information provided. Consequently, any legal concerns regarding these matters must be addressed directly between the registered users. The provider explicitly excludes any liability for claims of any kind related to the aforementioned matters.
28. Furthermore, the provider excludes liability for damages caused by negligence or gross negligence by itself or any legally authorized representative (liability is only assumed for intentional misconduct or gross negligence).
29. The provider does not guarantee the continuous availability of the website or the services accessible through it. Liability claims for intangible or material damages arising from the use of the website are excluded (including damages resulting from order cancellations due to a lack of available proofreaders or for other reasons).
30. The provider is also not liable for circumstances resulting from a user's failure to comply with the terms of these General Terms and Conditions.
31. Clients are prohibited from soliciting proofreaders and attempting to establish a business relationship outside the platform. In case of violations, the provider reserves the right to exclude the client from using the website and its services. Additionally, the provider may enforce claims for damages, including compensation for lost profits.
32. The provider assumes no liability for copyright-related claims between registered users.
27. Based on Section 26 above, the provider facilitates connections between registered clients and registered proofreaders via the website. It is responsible for matching these two parties and managing the financial transactions related to their independent business relationship. In this regard, an independent contractual relationship is formed for the proofreading services provided. The provider is not liable for any primary or ancillary obligations arising between users concerning proofreading specifications or implementation. It does not guarantee the correctness, accuracy, timeliness, completeness, or reliability of the proofreading services or any other information provided. Consequently, any legal concerns regarding these matters must be addressed directly between the registered users. The provider explicitly excludes any liability for claims of any kind related to the aforementioned matters.
28. Furthermore, the provider excludes liability for damages caused by negligence or gross negligence by itself or any legally authorized representative (liability is only assumed for intentional misconduct or gross negligence).
29. The provider does not guarantee the continuous availability of the website or the services accessible through it. Liability claims for intangible or material damages arising from the use of the website are excluded (including damages resulting from order cancellations due to a lack of available proofreaders or for other reasons).
30. The provider is also not liable for circumstances resulting from a user's failure to comply with the terms of these General Terms and Conditions.
31. Clients are prohibited from soliciting proofreaders and attempting to establish a business relationship outside the platform. In case of violations, the provider reserves the right to exclude the client from using the website and its services. Additionally, the provider may enforce claims for damages, including compensation for lost profits.
32. The provider assumes no liability for copyright-related claims between registered users.
33. Reference is made to the separate privacy policy available on the website.
34. All content and legal matters related to these General Terms and Conditions are exclusively subject to Swiss law, excluding all international agreements.
35. The place of jurisdiction for disputes arising from this contractual relationship—subject to mandatory legal jurisdictions—between the provider and users is Basel (Switzerland) or the competent court there.
36. If one or more clauses of these Terms and Conditions are wholly or partially invalid, the validity of the remaining contractual provisions shall remain unaffected. In such cases, the invalid or void provision shall be replaced by a new, legally permissible provision that comes as close as possible to the economic intent of the invalid or void provision. If an invalid contractual clause is not subsequently corrected, an applicable statutory provision shall take its place accordingly.
35. The place of jurisdiction for disputes arising from this contractual relationship—subject to mandatory legal jurisdictions—between the provider and users is Basel (Switzerland) or the competent court there.
36. If one or more clauses of these Terms and Conditions are wholly or partially invalid, the validity of the remaining contractual provisions shall remain unaffected. In such cases, the invalid or void provision shall be replaced by a new, legally permissible provision that comes as close as possible to the economic intent of the invalid or void provision. If an invalid contractual clause is not subsequently corrected, an applicable statutory provision shall take its place accordingly.
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